1-877-560-0202
frequently asked questions

Please contact one of our Closing the Gap Healthcare Group Client Service Associates toll-free at 1 (877) 560 0202.

We offer services for special language requirements depending on the availability of our staff and your area of residence. Some of the languages we currently offer our services in include English, French, Mandarin, Italian and Punjabi.

Yes. At CTGHG we understand and care about the needs of our clients so we have made it a priority to be available 24 hours a day, 7 days a week, 365 days a year.

Our staff are certified and trained professionally to meet the needs of a diverse array of clients. Our CTGHG Client Service Associates will work with you to ensure that whomever your caregiver is, your needs will be met.

Please contact us toll-free at 1 (877) 560-0202 and one of our Client Service Associates will discuss your needs and can arrange for a free in-home assessment.

You may be eligible to receive Closing the Gap Healthcare Group’s services from a variety of programs.These programs include, but are not limited to:

If you require additional help navigating the healthcare system, please contact our Client Service Associates at 1 (877) 560-0202.

Yes. Closing the Gap Healthcare Group (CTGHG) is accredited by Accreditation Canada, which means that CTGHG has met or exceeded minimum standards of excellence as defined by healthcare providers. The standards and quality of care offered by CTGHG offices are the same, regardless of location across Ontario. CTGHG has achieved a high standard of service quality and is constantly raising the bar in pursuit of excellence.

Our vision, mission, core values, quality policy, and quality objectives are reviewed regularly. A quality management system is also in place, creating a framework for clearly defining, evaluating and improving our services, verifying activities, maintaining quality records and controlling documents.

We value quality as seen in the quality of care we provide to our clients, the quality of our staff, the leadership of our organization, and collaboration with our customers. This is outlined in our Quality Charter.

At Closing the Gap Healthcare Group (CTGHG), we believe we have a firm obligation to our clients to provide them with the best possible quality of life by offering the best possible quality of healthcare. Our vision, mission, values, and Quality Charter guide our operations and ensure quality improvement activities.

You may search www.310CCAC.ca or call 310-CCAC (310-2222) to find your local CCAC.

The best place to start is to determine whether you qualify for funding from your local Community Care Access Centre (CCAC). If you do qualify, your local CCAC will introduce you to a care coordinator and this individual will work on your behalf to see what needs must be met. Although your local CCAC may not assign Closing the Gap Healthcare Group (CTGHG) to your case, you may request our services specifically. If you require additional help you may purchase our services privately by calling 1 (877) 560-0202.

Home healthcare is an alternative option to a hospital, long-term care facility or retirement home. It is cost effective and allows individuals in need to remain in the comfort of their own home while preserving their independence.

At Closing the Gap Healthcare Group, we will customize our services to fit your needs, so you can remain healthy in the comfort of your own home.

  • Nursing
  • Personal Support
  • Rehabilitation therapy , including:
    • Physiotherapy
    • Occupational Therapy
    • Speech-language Pathology
    • Social Work
    • Dietetics
  • Registered Massage Therapy
  • Healthcare consulting , including:
    • Level-of-care Consulting Management
    • Type-of-care Consulting Management
    • Transitional Planning
    • Medico-legal Consulting
  • Drive-Able Services

Approved by the Ministry of Transportation for medically-at risk drivers, this service is currently only available at our Owen Sound location.We provide services at home, at school, at the workplace and within our clinics.