Our Commitments | Closing the Gap Healthcare skip to Main Content

We’re committed to providing the highest quality of care
to help our clients live their best lives possible.

Mission, Vision, Values

We envision a sustainable healthcare system that empowers individuals to live their best lives.

We are change leaders; we constantly innovate to make healthcare services even better – more efficient, sustainable, and available to as many people as possible.

Integrity
We are honest, professional, and have strong moral principles; we respect the trust placed in us.

Teamwork
We cooperate and coordinate our efforts in the interests of fulfilling our Mission & Vision.

Innovation
We introduce new methods, products, or ideas. We look at things differently and strive to find a better way.

Quality
We adhere to the principles of our Quality Charter in providing healthcare services of an exceptionally high quality.

Guiding Principles
  • We respect and value the trust clients & families place in us; CTG staff members are honest, professional, and have strong moral principles.
  • We are committed to equity, access and diversity.
  • We enable clients and families through our Client and Family Centred Care approach to work with us to identify and achieve their goals.
  • We help our patients, families and customers to understand what level of service they should expect from us.
  • We focus on and are committed to building strong relationships with our customers and clients.
  • We anticipate and exceed patient needs and expectations.
  • We strive to achieve excellence; “good” is not our goal; we must be outstanding.
  • We continually explore and introduce innovative strategies that can better meet our clients’ needs in a sustainable way.
  • We encourage and collect patient and family feedback to enhance the client experience and care delivery on a continuous basis.

Our Quality Charter is the foundation that:

  • Informs our patients and customers about what “quality” means to Closing the Gap Healthcare
  • Is the foundation for our success in providing the highest quality healthcare services, meeting or exceeding expectations and reporting results that are both accurate and evidence based
  • Supports scalable improvement as a basic principle of quality and excellence
  • We use our ethical framework to make sound ethical decisions.
  • We support and encourage a “can do” attitude.
  • We act with honesty and compassion.
  • We are accountable and accept responsibility for the behaviour and performance of your team.
  • We support a work environment that encourages entrepreneurial thinking and innovation.
  • We foster and encourage thought leadership as a core competency.
  • We support and expand the affordable use of technology as an enabler for both our staff and clients.
  • We recruit exceptional and motivated people who live CTG’s values.
  • We engage employees with dignity and respect and promote a sense of personal responsibility.
  • We provide genuine opportunities for the development and advancement of employees.
  • We promote wellness opportunities that help our employees to achieve their personal best.
Quality Charter
Quality and our
Clients
Quality and our
Customers
Quality and our
Workforce
Quality and our
Organization

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Ethics Framework
Code of
Ethics (PDF)
Ethics Program
Policy (PDF)

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Accessibility
Statement of
Commitment (PDF)
Accessibility
Policy (PDF)
Provide Feedback
By Email

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Strategic Plan
CTG Strategic Plan 2017-2019

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Client & Family Advisory Council
young family with social worker

Join our Client & Family Advisory Council (CFAC) and be part of the voice that helps guide our clients’ experience. Our CFAC team helps to improve the service delivery experience for our clients and the people who support them.

If you are interested in joining, please Click Here

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