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Closing the Gap Healthcare supports you every step of the way.
Message from our CEO Leighton McDonald
December 1, 2021
To Our Clients, Families and Caregivers,
It has been over 21 months since COVID-19 became part of our everyday language. It has been a lot for everyone to deal with – at home, at work and in our communities. Throughout this time, CTG has been committed to continuing to safely deliver high quality care. I am really happy to share that 99% of all CTG team members are fully vaccinated against COVID with the two vaccine shots. A very small number of team members have been granted a vaccine exemption and these individuals test themselves for COVID on a regular basis. In the spirit of our commitment to safety, we are strongly encouraging all CTG team members to take the booster shot as soon as they are eligible.
COVID remains a reality in our communities even with high vaccination rates. As such, we must continue to work together to keep you and our CTG team members safe. CTG team members follow best practices in infection prevention and control, and we need you to be part of the safety team. You can see the safety details below.
Our number one priority will always be the safety and well-being of our clients and CTG team members, every day and at every community, school, or clinic visit. Here’s what we can do together to stay safe.
Before your visit
• A CTG team member will be asking you a series of screening questions the day before your visit and again at the time of your visit or appointment.
• It is critical that you answer all the questions honestly as it will help us keep everyone safe. Be assured that regardless of the screening results, you will receive the care you need but we may need to take additional precautions for your safety and the safety of others.
During your visit
• Your CTG health care provider will be wearing both a mask and a face shield or goggles.
• Any visitors or caregivers are to remain outside of our clinics or in another room for in-home visits. If they must be present, they will be asked to wear a mask or face covering.
• Younger clients also need to wear a mask when receiving services.
• If you do not have a mask, one will be provided to you. All nursing and physiotherapy clients will be provided a new mask when they arrive at a CTG clinic.
• Individuals in the home will be asked to maintain a 2 metre (6 feet) physical distance from the CTG provider unless they are an essential part of the care.
• Individuals near or around the area of the client and the CTG team member will be asked to wear a mask or face covering even if they are maintaining the required physical distance.
• When possible, kindly open doors and windows in your home to take advantage of natural ventilation when a CTG team member is in your home. Ideally, open multiple windows to promote a cross breeze.
• CTG team members will clean their hands frequently for your safety and we ask you do the same.
CTG prides itself on being a Team Made for Caring and our team includes you. Together we can continue to ensure you safely receive the high-quality care you deserve, and our team members remain safe.
If you have any questions or would like more information, please feel free to reach out to us. You can also find current information at www.ontario.ca/coronavirus or www.novascotia.ca/coronavirus
Sincerely,
Leighton McDonald
President & Chief Executive Officer
Closing the Gap Healthcare
