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Our Story

How it all Started

Illustration of Closing The Gap Quality Charter Clients: a nurse helping a male senior in wheelchair.

The vision of Closing the Gap Healthcare began when Connie Clerici saw a need for increased accountability and transparency for those providing healthcare services in the community.

As a practicing nurse, Connie left the hospital setting in search for a new career path. She was surprised by the lack of skills and training that private nurses had at that time, and knew that there was an opportunity to provide better care in Ontario’s healthcare community.

Soon after, Closing the Gap Healthcare was born.

The Early Years

Illustration of Closing The Gap Quality Charter Customers: a man shaking hand with a healthcare professional.

In CTG’s early years, Connie focused most of her energy on providing pediatric home care. Children with serious conditions and terminal illnesses weren’t being provided the high-quality care that they deserved, and there was a deep unhappiness among their parents.

One of CTG’s first contracts was with Toronto’s Hospital for Sick Children. Connie recalls, “The head of discharge planning said she would only give me one chance. If I messed it up I would never get another referral from SickKids. Boy, did we work hard for that family; it was so rewarding.”

Continuing to Grow

Illustration of Closing The Gap Quality Charter Organization: a group of healthcare professionals.

Closing the Gap Healthcare quickly grew from one woman’s vision into an established organization with a strong reputation in the community.

Clerici has ensured that ethics and compassion would guide the growth of the organization, making sure that the quality of services provided by CTG would always be of the highest standard.

CTG has had continued success by constantly innovating to make healthcare services more efficient and sustainable, helping empower individuals to live their best lives possible.

Giving Back to the Community

Four smiling seniors. Graphic.

CTG in the News

Illustration of CTG in the News: Hands holding a newspaper with Closing the Gap Healthcare as the headline.

Awards and Accreditation

Closing the Gap Healthcare Awards.

The History of CTG

Inception of Closing the Gap Healthcare (CTG)

Early 1991

CTG Becomes Incorporated

February 1992

CTG Begins Delivering Therapy Services Through a Contract with Peel CCAC


Therapists Join CTG from North York CCAC, York CCAC, Scarborough CCAC, Etobicoke CCAC, and East York CCAC

Early 2000

Connie Begins Recruiting for CTG Advisory Board

October 2001

CTG Acquires Pro Rehab

Fall 2007

CTG Acquires Therapacc Inc.

February 2012

CTG Acquires HLO Health Services

March 2012

CTG Becomes First Home Care Agency to Score 100% on Standards from Accreditation Canada; Awarded Exemplary Standing

October 2013

CTG Wins Contract with Capital District Health Authority in Nova Scotia to Deliver Nursing & Personal Support, Expands Services Outside of Ontario

January 2014

CTG Awarded 10 Publicly Funded Physiotherapy Clinics Across Ontario Through Ontario’s Physiotherapy Funding Reform

August 2014

CTG Acquires Robertson Brown

September 2014

Leighton McDonald Announced President of CTG

March 2016

CTG Receives Second Consecutive Accreditation With Exemplary Standing from Accreditation Canada

June 2017

Transition of Calea Nursing Clinics from Mississauga-Halton LHIN and Toronto-Central LHIN to CTG

October 2018

Connie Clerici Assumes New Role as Executive Chair of the Board; Leighton McDonald Appointed CEO

January 2019

*The above is only a sample of milestones achieved by CTG and is not representative of all government awards, contracts, acquisitions, etc.

Thank you to all of our clients, families, colleagues, and friends – we couldn’t have gotten to where we are today without the support of each and every one of you!

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