Message from our CEO Leighton McDonald
May 29, 2020
To Our Clients, Families, and their Caregivers,
This long-awaited warmer weather is certainly a welcome relief for all of us. While the number of new COVID-19 cases is slowing, CTG continues to actively monitor the current situation. We have not let our guard down. We are working closely with our providers and system partners to manage the impact on our clients, our healthcare providers, and the healthcare system.
Our number one priority will always be the safety and well-being of our clients and CTG team members, every day and at every community or clinic visit. All our providers are very well informed about COVID-19 and how to keep everyone safe. For this reason, each CTG team member you encounter will be wearing a mask for the next while. Often our providers may also be wearing eye protection and other protective equipment. These steps are being taken for your safety, as well as the safety of CTG team members.
Another safety measure we are taking before every visit is that a CTG team member will be asking you a series of questions. It is critical that you answer all the questions honestly as it will help us keep everyone safe. Be assured that regardless of the screening results, our providers will continue to provide excellent care to you, but they may need to take additional precautions for your safety.
We also ask that you take active steps to ensure your safety and the safety of our team. Dr. Theresa Tam, the Chief Public Health Officer of Canada has recommended that Canadians wear a cloth face mask whenever social distancing is not possible. With that in mind, CTG asks that both clients and others wear a cloth mask or face covering when CTG providers are present in the home or when visiting a clinic. We also ask that everyone in your home follows the recommendations on frequent hand washing, social distancing or self isolation should it be necessary. These steps reduce the risk for yourself, your caregivers and loved ones in your home and our providers.
This continues to be a time of change for all of us. I am confident that working together, we can deliver high quality care to you and make every visit safe for both you and your provider. At CTG we talk about being One Team Made for Caring, we consider you part of that team, let’s care for the safety of one another.
If you have any questions or would like more information, please feel free to reach out to us and you can also find current information at www.ontario.ca/coronavirus or www.novascotia.ca/coronavirus
Sincerely,
Leighton McDonald
President & Chief Executive Officer
Closing the Gap Healthcare
