Closing the Gap Healthcare Group’s Quality Charter is a statement of principles that guide us in providing healthcare services of an exceptionally high quality, and in meeting or exceeding the expectations of our clients, our customers, our staff members, and our organization.
- Informs our clients and customers about what “quality” means to Closing the Gap Healthcare Group;
- Helps our clients and customers to understand what level of service they should expect from us; and
- Forms the basis for measuring our success in providing the highest quality healthcare services, and in meeting or exceeding expectations.
When we think about what quality means to our clients, we think in terms of Quality of Life.
When a person’s health is poor, their joy in being alive may be diminished and the length of their life may be reduced. People with health challenges frequently need help restoring or increasing their enjoyment of life.
Our dedication to improving quality of life is clear as we strive every day to enrich the lives of and change tomorrow for every client and their caregivers.[/ultimate_modal]
When we think about what quality means to our customers, we think in terms of Collaboration.
We work with our customers and other organizations to close gaps in knowledge and systems in order to ensure that appropriate supports and referrals are available to meet all the needs of our clients. We are a respected and established collaborator: with acute care, long-term care and Community Care Access Centres to ensure smooth transitions between hospital and home; with universities and colleges to provide learning and mentoring opportunities for students; and with other organizations and providers to bring the latest in evidence-based practices and technology to the care of our clients.[/ultimate_modal]
When we think about what quality means to members of our workforce, we think in terms of Professional Knowledge and Expertise.
Our care providers are fully credentialed and they embody current professional knowledge and expertise. Their skills remain clinically current, because we facilitate ongoing workforce development. Our care providers take care to ensure that client and workforce safety is present in every aspect of our service provision.
We achieve client care outcomes that are meaningful to each client. We use measurable indicators to demonstrate efficiency, effectiveness and client-focused care that exceed contractual requirements, and to contribute to the continuous improvement of healthcare services.[/ultimate_modal]
When we think about what quality means to our organization, we think in terms of Leadership.
We provide our services in accordance with the characteristics of a high-performing healthcare system: accessible, effective, safe, client-centred, equitable, efficient, appropriately resourced, integrated, and focused on population health. We adhere to both the substance and the spirit of standards, guidelines, contracts and laws. We apply ethical principles to all aspects of our decision-making and practice.
We support and participate in research. We encourage inter-professional collaboration and the use of the most appropriate care provider for each and every client. We innovate because we have both the ambition and the confidence to do things in new and ever better ways.[/ultimate_modal]