Closing the Gap Healthcare Group’s Quality Charter is a statement of principles that guide us in providing healthcare services of an exceptionally high quality, and in meeting or exceeding the expectations of our clients, our customers, our staff members, and our organization.
- Informs our clients and customers about what “quality” means to Closing the Gap Healthcare Group;
- Helps our clients and customers to understand what level of service they should expect from us; and
- Forms the basis for measuring our success in providing the highest quality healthcare services, and in meeting or exceeding expectations.
When we think about what quality means to our clients, we think in terms of Quality of Life.
When we think about what quality means to our customers, we think in terms of Collaboration.
When we think about what quality means to members of our workforce, we think in terms of Professional Knowledge and Expertise.
When we think about what quality means to our organization, we think in terms of Leadership.