- We respect and value the trust clients & families place in us; CTG staff members are honest, professional, and have strong moral principles.
- We are committed to equity, access and diversity.
- We enable clients and families through our Client and Family Centred Care approach to work with us to identify and achieve their goals.
- We help our patients, families and customers to understand what level of service they should expect from us.
- We focus on and are committed to building strong relationships with our customers and clients.
- We anticipate and exceed patient needs and expectations.
- We strive to achieve excellence; “good” is not our goal; we must be outstanding.
- We continually explore and introduce innovative strategies that can better meet our clients’ needs in a sustainable way.
- We encourage and collect patient and family feedback to enhance the client experience and care delivery on a continuous basis.
Our Quality Charter is the foundation that…
- Informs our patients and customers about what “quality” means to Closing the Gap Healthcare;
- Is the foundation for our success in providing the highest quality healthcare services, meeting or exceeding expectations and reporting results that are both accurate and evidence based; and
- Supports scalable improvement as a basic principle of quality and excellence.
- We use our ethical framework to make sound ethical decisions.
- We support and encourage a “can do” attitude.
- We act with honesty and compassion.
- We are accountable and accept responsibility for the behaviour and performance of your team.
- We support a work environment that encourages entrepreneurial thinking and innovation.
- We foster and encourage thought leadership as a core competency.
- We support and expand the affordable use of technology as an enabler for both our staff and clients.
- We recruit exceptional and motivated people who live CTG’s values.
- We engage employees with dignity and respect and promote a sense of personal responsibility.
- We provide genuine opportunities for the development and advancement of employees.
- We promote wellness opportunities that help our employees to achieve their personal best.