Message from our CEO Leighton McDonald
July 30, 2020
To Our Clients, Families, and their Caregivers,
I hope you are keeping well and safe this summer. While the number of new COVID-19 cases continues to slow, community transmission is occurring and CTG is actively monitoring the current situation. We have not let our guard down. The CTG team is working closely with public health departments, government and other health care organizations to manage the impact on our clients, our healthcare providers, and the healthcare system.
Our number one priority will always be the safety and well-being of our clients and CTG team members, every day and at every community or clinic visit. All our providers are very well informed about COVID-19 and how to keep everyone safe. CTG has taken further steps to ensure both your safety and the safety of our team members. Starting in July, each CTG health care provider you encounter will be wearing both a mask and a face shield or goggles. This enhanced safety step is being taken for your safety, as well as the safety of CTG team members.
Another safety measure we are taking before every visit is that a CTG team member will be asking you a series of questions. It is critical that you answer all the questions honestly as it will help us keep everyone safe. Be assured that regardless of the screening results, our providers will continue to provide excellent care to you, but they may need to take additional precautions for your safety.
I ask that you and your family members also take active steps to ensure your safety and the safety of our team members by wearing a cloth mask or face covering whenever a CTG care provider is in your home and social distancing is not possible. All nursing and physiotherapy clients are asked to wear the same when visiting a CTG clinic.
Wearing a mask or face covering in an indoor public setting is quickly becoming the law in many places. CTG realizes a home is not a public space like a grocery store, however when a CTG team member is there to provide care, the same risks are present as if you were interacting closely in a public setting. Continue also to wash your hands frequently and practice social distancing. Combined, these actions reduce risk for yourself, your caregivers and loved ones as well as CTG providers.
I am confident CTG team members will deliver high quality care to you. By working together, we can also make every visit safe for both you and your provider. At CTG we talk about being One Team Made for Caring, we consider you part of that team, let’s care for the safety of one another.
If you have any questions or would like more information, please feel free to reach out to us and you can also find current information at www.ontario.ca/coronavirus or www.novascotia.ca/coronavirus
Sincerely,
Leighton McDonald
President & Chief Executive Officer
Closing the Gap Healthcare
